Secure Shopping
Every payment, every pixel, every Hawaiian shirt—protected from click to doorstep.
1. How We Keep Your Payment Safe 🔒
| Layer | What It Means for You |
|---|---|
| 256-bit SSL/TLS 1.3 Encryption | Your entire session—cart, checkout, “My Account,” contact forms—is locked end-to-end. Look for the padlock in your browser bar. |
| Tokenised Payments via PayPal Commerce Platform | Whether you pay with a PayPal wallet or any major debit/credit card (Visa, Mastercard, AmEx, Discover), your full card number never touches our servers. PayPal replaces it with a single-use token. |
| PCI-DSS Level 1 Compliance | All card processing happens inside PayPal’s audited, bank-grade environment. We complete quarterly security scans and annual SAQ-A paperwork. |
| Real-Time Fraud Screening | Address-Verification (AVS), CVV checks, IP-velocity rules, and PayPal’s Risk API stop suspicious orders before they bill you. |
| Zero Liability | Unauthorised charges are covered by your card issuer and PayPal Buyer Protection. We will also reverse any accidental duplicate billing within 24 hours. |
No hidden processing fees—ever. The amount you see at checkout is the amount that appears on your statement.
2. Protecting Your Personal Data 🛡️
- AES-256-encrypted cloud backups on AWS us-east-1 with daily rotation.
- Role-based access control ensures only authorised staff (print techs, support reps) see the data they need.
- Cloudflare Web Application Firewall blocks bots and brute-force attacks 24/7.
- Annual SOC 2 Type II report from our hosting provider.
- 72-hour breach-notification pledge: should anything slip through, we notify affected customers and regulators within three days, faster than most state laws require.
See our full data-handling practices in the Privacy Policy and Cookie Policy.
3. Order Integrity from Printer to Package 🎽
- Virus-scanned artwork—all print files pass ClamAV before reaching production.
- Dual barcode QC—each shirt’s barcode is scanned at the print station and again at packing to ensure size, design, and quantity match your order.
- Tamper-evident packaging—your shirt ships in a poly-mailer with a void-seal; if that seal is broken, refuse the parcel and we’ll replace it free.
4. Delivery Assurance 📦
- Tracked shipping via USPS Ground Advantage or UPS Ground; you receive a clickable link the moment your parcel leaves our Claymont, DE facility.
- Transit insurance covers the full retail value of every order.
- Lost-package protocol: if tracking stalls for 5 business days or the carrier confirms loss, we reship or refund—your choice—within 24 hours.
- Processing time: 3 – 5 business days | Transit: 9 – 15 business days | Total: 12 – 20 calendar days door-to-door.
- Outbound shipping fee: $4.95 for orders under $200; waived for carts ≥ $200.
5. Returns & Chargeback Shield ↩️
- 30-day returns/exchanges with a prepaid USPS/UPS label inside the package.
- Refunds are credited to your original payment method within 10 business days of arrival at our warehouse—no restocking fees.
- If a chargeback is filed before a return is complete, we furnish proof of delivery or refund to speed resolution and prevent double billing.
6. Your Security Toolbox 🔧
| Need Help With … | Self-Service Tool |
|---|---|
| Verify our SSL certificate | Click the padlock → “Connection is secure.” Issued by Cloudflare Inc ECC CA-3. |
| Adjust cookie preferences | “Cookie Settings” link in every page footer. |
| Export or delete your data | “My Account → Data Exports” (instant CSV download) or email privacy@bebehawaii.com. |
| Report suspicious emails/pages | Forward to security@bebehawaii.com—monitored 24/7. |
7. Continuous Improvement 🚀
- Quarterly penetration tests by a CREST-certified vendor; summary findings posted in our Transparency Report.
- Bug-bounty programme on HackerOne—ethical hackers earn store credit for responsibly disclosing vulnerabilities.
- Versioned security roadmap updated every six months so you can see what’s coming next.
8. Contact Our Security Team
BebeHawaii – Security & Compliance Desk
1798 Mansion Ave, Claymont, DE 19703, USA
Phone: +1 (707) 753-0726 (Mon – Sat, 9 AM – 5 PM EST)
Email: security@bebehawaii.com
We answer security-related messages within one business day.
Shop with Confidence—and a Dash of Aloha 🌺
From the moment you land on BebeHawaii.com to the day your made-to-order shirt arrives, every click is encrypted, every payment is tokenised, and every parcel is insured. Enjoy island vibes, not online worries.