Cancellation & Modification
Effective Date: 18 June 2025 | Last Updated: 18 June 2025
Applies To: Every order placed on BebeHawaii.com and shipped within the United States
1. Why This Policy Exists
Because every BebeHawaii shirt is printed on-demand within 3–5 business days, we give you a short “no-questions” window to change your mind before production starts. This page explains:
- How long you have to cancel or modify
- What changes we can and cannot make once printing begins
- How fees, discounts, and shipping costs adjust after a modification
- Refund timing for cancelled orders
This transparency is required by Google Merchant Center and helps us keep waste low and customers happy.
2. 12-Hour Change-of-Mind Window
| Clock Starts | Deadline to Act | How to Reach Us |
|---|---|---|
| Immediately after you click “Place Order” | 12 hours | • Email: support@bebehawaii.com • Phone: +1 (707) 753-0726 (Mon–Sat 9 AM – 5 PM EST) |
Tip: Email is fastest—include “URGENT: CANCEL” or “URGENT: MODIFY” + your Order # in the subject line.
3. What Changes Are Allowed Within 12 Hours?
| Change Type | Examples | Fee |
|---|---|---|
| Full Cancellation | “Please cancel order #12345 completely.” | $0 |
| Size Swap | L → XL | $0 |
| Design / Color Variant Swap | “Switch to Flamingo Print.” | $0 |
| Quantity Adjustment | Add or remove items | $0 |
| Shipping-Address Fix | Correct misspelled street or ZIP | $0 |
Automatic Shipping Cost Recalculation
- Cart drops below $200 ➜ original $4.95 shipping fee will be added.
- Cart rises to $200+ ➜ shipping fee is automatically removed.
4. After 12 Hours or Once “In Production”
| Stage | Can I Still Cancel? | Options |
|---|---|---|
| Artwork Locked / Shirt Printing | ❌ | Wait for delivery, then use our 30-day Return & Exchange Program |
| QC & Packing | ❌ | Same as above |
| Shipped (tracking issued) | ❌ | Refuse delivery or initiate a return |
No cancellation fee is charged, but print costs are unrecoverable once fabric is cut. Returning an unwanted shirt incurs no restocking fee; outbound shipping ($4.95) is non-refundable unless the item is defective.
5. Refund Method & Timing
| Scenario | Refund Initiation | Funds Back to You |
|---|---|---|
| Cancellation approved within 12 hours | Within 24 hours of your request | ≤ 5–10 business days (card or PayPal) |
| Partial item removal | Same timeline; you keep remaining items | Credit reflects new subtotal |
| Address correction (no cancellation) | — | No financial change |
We email a confirmation as soon as the refund is processed.
6. Order-Change Workflow
- Send Request → Include Order #, clear instructions.
- We Acknowledge → Reply within 1 business hour during support hours.
- Status Check → If still “Pending,” we apply change; if “In Production,” we advise next steps.
- Confirmation Email → Updated invoice or cancellation receipt sent automatically.
7. Edge Cases & Exceptions
- Duplicate Orders – Detected by our system; we email you for confirmation. If you confirm duplication, we cancel and refund the extra order automatically—even after 12 hours.
- Fraud Flags – High-risk orders may be placed on hold; the 12-hour window pauses until verification is complete.
- Bulk / Wholesale Orders (≥ 25 units) – Require a separate written agreement; different cancellation terms apply (outlined in your invoice).
8. Need Help Fast?
BebeHawaii Order Desk
1798 Mansion Ave, Claymont, DE 19703, USA
Email: support@bebehawaii.com
Phone: +1 (707) 753-0726
Hours: Mon – Sat, 9 AM – 5 PM EST
Average first-response time: < 1 business hour
Your Peace-of-Mind Guarantee 🌺
We believe confident shopping starts with flexible options. Cancel or tweak your order within 12 hours at no cost, or rely on our 30-day return policy after arrival—either way, BebeHawaii has you covered in full compliance with Google Merchant Center guidelines. Mahalo for choosing us!