Cancellation & Modification
Applies To: Every order placed on BebeHawaii.com and shipped within the United States
1. Why This Policy Exists
Our Hawaiian shirts are made-to-order (POD), produced after purchase. To keep things flexible and transparent, we offer a short window to cancel or modify before production begins.
Timing alignment (for clarity): Handling time: 3–5 Business Days; Transit time: 9–15 Business Days; Delivery time: 12–20 Business Days.
This page explains:
- How long you have to cancel or modify
- What changes we can and cannot make once printing begins
- How shipping fees recalculate (if your cart changes within the window)
- Refund timing once a cancellation is approved
2. 12-Hour Change-of-Mind Window
- Clock starts: immediately after you click “Place Order.”
- Deadline to act: within 12 hours.
- How to reach us (faster = email):
- Email: support@bebehawaii.com (use subject: “URGENT: CANCEL” or “URGENT: MODIFY” + your Order #)
- Phone: +1 (707) 753-0726 (Mon–Sat, 9 AM – 5 PM EST)
3. What Changes Are Allowed Within 12 Hours?
| Change Type | Examples | Fee |
|---|---|---|
| Full cancellation | “Cancel order #12345 completely.” | $0 |
| Size swap | L → XL | $0 |
| Design / color variant swap | “Switch to Aloha Wave.” | $0 |
| Quantity adjustment | Add or remove items | $0 |
| Shipping-address fix | Correct misspelled street or ZIP | $0 |
Shipping fee behavior (US-only): Flat rate $4.95 per order. We do not offer a free-shipping threshold. If you add/remove items within 12 hours, the fee remains $4.95 unless otherwise stated in our Shipping Policy.
4. After 12 Hours or Once “In Production”
| Stage | Can I Still Cancel? | Options |
|---|---|---|
| Artwork locked / Shirt printing | ❌ | Wait for delivery, then use our 30-day return policy (exchanges are processed as a return + new order). |
| QC & packing | ❌ | Same as above |
| Shipped (tracking issued) | ❌ | Refuse delivery or initiate a return |
Notes: No cancellation fee is charged, but print costs are unrecoverable once fabric is cut. Returning an unwanted shirt incurs no restocking fee (0%); the outbound shipping fee $4.95 is non-refundable unless the item is defective or we shipped the wrong product.
5. Refund Method & Timing
Method: Refunds are issued to the original payment method.
Timing (cancellations and partial removals approved within the 12-hour window):
- We initiate the refund within 24 hours of approval.
- Bank/card posting: allow 5–10 Business Days for your financial institution to complete posting (this part is outside our control).
Timing (returns after delivery): Per our Refund & Returns Policy, refunds are processed within 5 Business Days after receipt and inspection of the returned item. Your bank/card may then need 5–10 Business Days to post the amount.
We email a confirmation as soon as a refund is processed.
6. Order-Change Workflow
- Send request → include Order # and clear instructions.
- We acknowledge → reply within 1 business hour during support hours.
- Status check → if still “Pending,” we apply the change; if “In Production,” we advise next steps.
- Confirmation email → updated invoice or cancellation receipt sent automatically.
7. Edge Cases & Exceptions
- Duplicate orders → if confirmed duplicate, we cancel and refund the extra order (even after 12 hours).
- Fraud flags → high-risk orders may be placed on hold; the 12-hour clock pauses until verification completes.
- Bulk/wholesale (≥ 25 units) → require a separate agreement; different cancellation terms apply as stated on your invoice.
8. Need Help Fast?
Address: 1798 Mansion Ave, Claymont, DE 19703, United States
Phone: +1 (707) 753-0726
Email: support@bebehawaii.com
Hours: Mon – Sat, 9 AM – 5 PM EST