Refund & Returns Policy

Quick summary

  • Return window: 30 days from delivery
  • Return conditions: items must be unused and in original packaging; personalized/custom items are non-returnable unless defective
  • Return method: by mail
  • Return shipping fee: customer pays return shipping (company error: prepaid label)
  • Refund time: within 5 business days after receipt and inspection
  • Restocking fee: 0%

I. General Principles

At BebeHawaii, we make Hawaiian Shirts made-to-order (POD) and strive to deliver an excellent shopping experience across the United States. If you’re not fully satisfied with your purchase, this policy explains how to request a return, exchange, or refund in a clear and timely manner.

Key requirements

  • Return window: returns are accepted within 30 days from the date of delivery.
  • Product condition: items must be unused, unwashed, unworn, with all original tags attached and in the original packaging.
  • Proof of purchase: an original invoice/packing slip or valid order number is required.
  • Return authorization: all returns require prior authorization (RMA) from our support team.
  • Refund method: refunds are issued to the original method of payment.

II. Eligibility Conditions for Returns & Refunds

Return Window

You must initiate a return within 30 calendar days from delivery. Requests submitted after this period can’t be approved.

Condition of Returned Items

To qualify for a refund or exchange, returned items must:

  • Show no signs of wear, washing, odor, stains, or alteration.
  • Include all original tags and original packaging (polybags, inserts, accessories).
  • Include any accessories/documentation shipped with the item (e.g., spare buttons, care cards).

Because our apparel is made-to-order, maintaining new/unused condition protects product quality standards and prevents “wardrobing”.

Proof of Purchase Required

All return requests must include the original invoice/packing slip or a valid order number matching your purchase.

III. Non-Returnable Items

  • Personalized/custom items (e.g., custom text, custom artwork) are non-returnable, unless defective or shipped in error.
  • Items showing signs of wear, washing, alteration, or damage not due to a manufacturing defect.
  • Items missing tags, original packaging, or accessories.
  • Items marked “Final Sale”/“Clearance” at checkout.
  • Gift cards.

IV. Return Process

Initiating a Return

  1. Contact Customer Support: email support@bebehawaii.com (replace with your actual email) with your order number, reason for return, and photos if the item is defective/incorrect.
  2. Receive RMA: if eligible, we’ll issue a Return Merchandise Authorization (RMA) with instructions.
  3. Pack & ship: follow the packaging instructions below and ship via a trackable service.

Returns sent without RMA may be delayed or not processed correctly.

Packaging & Shipping Instructions

  • Place the garment in its original protective packaging, then into a sturdy outer shipping box.
  • Include the packing slip or a printout of your order confirmation email.
  • Affix the return label (if provided) or your own carrier label and ship via the designated/trackable carrier.

Return address (for RMA use):
BebeHawaii Returns — [fill in your returns address]
Street, City, State, ZIP, United States

Return tracking: We strongly recommend a trackable method; BebeHawaii isn’t responsible for return packages lost in transit without tracking.

V. Return Shipping Costs & Fees

Company Error Returns

If the return is due to our error (defect, wrong item/size/color), BebeHawaii covers return shipping and will issue a prepaid label where applicable.

Customer-Preference Returns

If the return is due to change of mind, wrong size/color ordered, or any reason not caused by our error, customer pays return shipping.
Original shipping charges are non-refundable.

Restocking Fee

Restocking fee: 0% (no restocking charges).

VI. Refund Processing

Refund Scenarios

Refunds are issued when:

  • Eligible items are received and pass inspection.
  • The item delivered was incorrect, defective, or damaged due to our error.
  • An order is canceled before shipment according to our Order Change/Cancellation policy.
  • A verified carrier loss/error occurs after investigation.

Refund Method

Refunds are issued to the original payment method. If that isn’t possible (e.g., expired card), we may issue store credit at our discretion.

Refund Timeline

  • We process refunds within 5 business days after receiving and inspecting the return.
  • Your bank/card issuer may need an additional 5–10 business days to post the amount.
  • If a refund hasn’t appeared after these timeframes, contact your bank/card issuer; then email support@bebehawaii.com if you still need help.

VII. Exchanges

We accept exchanges for eligible items (e.g., different size or color of the same model), subject to availability.
Start an exchange by contacting support with your order number and desired replacement. If an item is unavailable, we’ll help you choose an alternative or process a refund per this policy.

Order changes: permitted only before shipment. Once shipped, please proceed with a return + new order.

VIII. Legal Compliance & Consumer Rights (US)

  • We follow the FTC Mail, Internet, or Telephone Order Rule and maintain a reasonable basis for the shipping times we publish. If unforeseen delays occur, we’ll notify you and offer a cancellation with full refund if you choose not to wait.
  • We comply with applicable U.S. consumer protection laws, including your right to a refund/repair/replacement for faulty goods and to receive goods that match their description.

IX. Customer Service & Contact Information

  • Email: support@bebehawaii.com
  • Phone Number: +1 (707) 753-0726
  • Support Time: Mon – Sat: 9AM–5PM EST
  • Returns address: 1798 Mansion Ave, Claymont, DE 19703 United States