Refund & Returns Policy
Brand: BebeHawaii – Premium Hawaiian Shirts
Effective Date: 18 June 2025
Applies To: All purchases made on BebeHawaii.com and shipped within the United States
1. 🔍 Quick-Look Summary
| Aspect | Policy Detail |
|---|---|
| Return / Exchange Window | 30 calendar days from the delivery date |
| Eligible Condition | NEW ONLY – Unworn, unwashed, unaltered, with original tags & packaging intact |
| Return Method | By mail only (no in-store returns) |
| Return Label | Free prepaid label inside the package; digital copy available on request |
| Restocking Fee | None |
| Refund Processing Time | 10 business days after we receive and inspect the item |
| Exchanges | Accepted (size, print, or color) |
2. ✅ What Items Can Be Returned or Exchanged?
NEW CONDITION REQUIREMENT
All returned items must be in NEW, unused condition to be eligible for return or exchange:
- ✅ Unworn – Never worn outside of trying on
- ✅ Unwashed – No washing or cleaning attempts
- ✅ Unaltered – No modifications, alterations, or repairs
- ✅ Original tags attached – All size and brand tags must remain attached
- ✅ Original packaging – Returned in original poly-mailer or protective packaging
Acceptable Return Reasons:
1. Defective or Incorrect Products
- Manufacturing flaws (misprints, stitching errors, fabric defects)
- Wrong size, design, or quantity shipped
- Damaged during shipping
2. Non-Defective Returns (Change of Mind)
- Size doesn’t fit as expected
- Color/design preference change
- General buyer’s remorse or dissatisfaction
Important: Because every BebeHawaii shirt is printed on-demand, returned garments that show ANY signs of wear, deodorant marks, washing, alterations, or scent (perfume, smoke, etc.) will be refused and shipped back to you at your expense.
3. 🚚 How to Start a Return or Exchange
Step 1: Locate Your Prepaid Label
- Your shipment includes a USPS or UPS Ground prepaid label in the parcel’s side pouch
- Lost the label? Email support@bebehawaii.com with your order number for a digital replacement (PDF)
Step 2: Pack the Item Securely
- Fold the shirt neatly and place it in the original poly-mailer or a similar protective bag
- Ensure all original tags are still attached
- Include the packing slip or note the order number inside the package
Step 3: Drop Off Within 30 Days
- Hand the parcel to any USPS or UPS location within the 30-day window
- The shipment is fully trackable
Step 4: Inspection & Resolution
- Once received at 510 West 24th Street, South Sioux City, NE 68776, our quality team inspects your item within 48 hours
- Items must be in NEW condition to qualify for refund/exchange
- Refunds are issued back to your original payment method within 10 business days
- Exchanges ship out within 3 business days after inspection using the same free-shipping service
4. 💳 Refund Details
| Scenario | Shipping Cost Refunded? | Refund Type | Processing Time |
|---|---|---|---|
| Defective / Wrong Item | Yes (original & return) | Full purchase price | ≤ 10 business days |
| Change-of-Mind (NEW condition only) | Yes (return label already free) | Full purchase price | ≤ 10 business days |
We do not charge restocking fees or hidden handling charges—ever.
5. ❌ Items Not Eligible for Return
Condition-Based Rejections:
- ❌ Worn items – Any signs of wear beyond trying on
- ❌ Washed items – Any washing, cleaning, or deodorizing attempts
- ❌ Altered items – Any modifications, hemming, or repairs
- ❌ Damaged items – Customer-caused damage or stains
- ❌ Missing tags – Original neck tag or size label removed
- ❌ Scented items – Perfume, smoke, or other odors detected
Time-Based Rejections:
- ❌ Returns initiated after the 30-day window
- ❌ Items received after extended holiday return periods (if applicable)
Other Exclusions:
- ❌ Gift cards or promotional giveaways
- ❌ Items marked as “Final Sale” or “Clearance”
6. 📦 Lost or Damaged in Transit
If your return tracking shows no movement for 7 days or the item arrives damaged to our facility, contact us immediately. We will file a carrier claim and keep you updated. Approved claims are refunded or reshipped at no cost to you.
7. 📞 Need Help?
Customer Support
- Email: support@bebehawaii.com
- Phone: +1 (707) 753-0726
- Support Hours: Mon – Sat, 9 AM – 5 PM EST
All messages receive a response within 1 business day.
Our Promise
BebeHawaii crafts every Hawaiian Shirt to order with care and aloha. We accept returns on both defective and non-defective products, provided they meet our NEW condition requirements. If your purchase doesn’t feel like a slice of paradise, let us make it right—quickly, transparently, and at no extra cost to you.
Last Updated: June 18, 2025
Other policies: