Return & Refund Policy

At BeBeHawaii, we strive to provide high-quality products, accurate orders, and prompt shipping. Our Return and Exchange Policy gives you peace of mind with coverage for up to 30 days after your purchase for the following reasons:

  • Product defects: The item has flaws.
  • Print quality issues: The print does not meet quality expectations.
  • Mismatch with product description: The item significantly differs from the image or description on the product page.

If your order falls into any of the above categories, please reach out to us at info@bebehawaii.com to initiate the complaint process. Make sure to include the following:

  1. Order number
  2. Photos or videos showing the issue (if applicable)
  3. Images of the entire product (front and back)
  4. Photo of the shipping label

Replacements and Exchanges

We generally do not offer refunds for reasons such as selecting the wrong size, design, or color. However, we do support replacements, where customers only need to pay the shipping fee.

We are happy to provide a refund or free replacement in cases such as:

  • The product size or design does not match what you ordered.
  • The size chart provided on our website was inaccurate.

If you are dissatisfied with your purchase for any other reason, please contact us. Your satisfaction is important, and we will work with you to resolve the issue.

Important Notes

  • Color Variations: A 20% difference in color may occur between the advertised images and the actual product due to lighting conditions during photography or differences in display monitors.
  • Reshipping Policy: Most issues are resolved by reshipping the item at no extra cost. Rest assured, we’re here to help.

Shipping Fees

  • Domestic (USA): $4.95 per order
  • International: $8.95 per order

Return Address

If you need to return a product, please send it to:

510 West 24th Street, South Sioux City, NE 68776, United States

Cancellations and Modifications

Orders can be canceled or modified within 24 hours of placement.

Why 24 hours?
After 24 hours, your order is processed for shipping, and cancellations or changes are no longer possible. If your order has already been shipped, you can return it after delivery for further processing.

Exceptions: Orders placed using promo codes cannot be canceled or modified. For more details, see the section on Coupon, Promo, and Discount Codes below.

Refund Delays or Issues

If your refund hasn’t been received:

  1. Recheck your bank account.
  2. Contact your credit card company as it may take some time for the refund to process.
  3. Contact your bank for confirmation on the transaction.

If the issue persists after completing these steps, please email us at info@bebehawaii.com for further assistance.

Coupon, Promo, and Discount Codes

  • Discount codes cannot be applied to previous, current, or pending orders.
  • Discounts are non-redeemable for cash.
  • Promo codes cannot be combined with other promotions.

Policy Summary

  • Orders may be canceled or modified within 24 hours of purchase.
  • Promo codes are not valid for prior, current, or pending orders.
  • Once shipped, orders cannot be canceled or modified.
  • Our Return and Exchange Policy covers product issues or reasonable delays for up to 30 days after purchase.
  • Refunds are not issued for errors in shipping details or missed deliveries caused by customer oversight, but we’ll work to find a solution.

For any questions or concerns, please contact us at info@bebehawaii.com. Your satisfaction is our priority!